(1) Pre-sales support
Product selection: fully understand customers' needs and use environment, and help customers choose matching schemes
Information: Provide customers with corresponding technical information according to different product types (e.g., product manuals, instruction manuals, etc.).
Product inspection: Before delivery, carry out quality inspection on the delivered products to ensure that the delivered products meet the inspection standards.
Customized service: design customized display and control scheme according to customer's needs.
(II) After-sales service
We will try our best to ensure that all the products sold meet the quality inspection requirements.
If this product fails during use, we will provide you with the following services:
The warranty period of this product is one year from the date of purchase.
If the product does not work properly due to its own quality problems, our company will provide free maintenance service, and the product can be replaced if necessary.
If the product is damaged, our company will try its best to repair it; However, the corresponding maintenance cost or component replacement cost will be charged as appropriate. If this product can't work normally due to the physical damage of the LCD screen, it can only be scrapped.
When the product purchased by our company fails and needs to be repaired, please describe the failure phenomenon of the product in detail as far as possible, so that our technicians can judge the cause of the failure and provide you with better maintenance services.
(3) Handling of transportation damage
To ensure that you receive the goods in good condition, when receiving the goods, please open the box with the carrier for acceptance face to face, and confirm that the products have no transport damage or missing before signing for them. If there is any transportation damage, please do not sign for it, keep the goods, packaging materials and accessories intact, and contact our company immediately. On the day of receipt, the buyer has no objection to the products received, and it will be deemed as acceptance, and our company will not be responsible for the goods damage (unless otherwise agreed in the contract).